Vapoaus is an online-only retailer. We do not operate a shopfront or a phone line — every enquiry is handled by email, which keeps a written record of your order and our reply. Most questions are answered within one business day.
How to reach us
| [email protected] | |
| Response time | Within 1 business day |
| Support hours | Monday to Friday, 9:00am – 5:00pm AEST |
| Weekends & public holidays | Enquiries are answered on the next business day |
| Based in | Sydney, NSW, Australia |
| Delivery area | Australia only, via Australia Post tracked service |
What to include in your email
Including these details in your first message usually saves a round trip:
- Order enquiries — your order number and the email address used at checkout
- Delivery problems — your order number and the Australia Post tracking number
- Damaged or incorrect items — your order number plus clear photos of the item and its packaging
- Product questions — the product name or a link to the product page
Before you email
Several common questions already have detailed answers on the site:
- FAQ — dispatch times, Australia Post tracking, and what happens after you order
- Refund & Returns Policy — return windows, who pays postage, and refund timeframes
- Track My Order — look up the current status of a dispatched parcel
- Terms & Conditions — the terms that apply to orders placed on this site
Returns
Please do not post anything back to us before contacting support. Email [email protected] first — we will confirm whether the return is accepted and send you the return address. Unauthorised returns cannot be processed. Full details are in our Refund & Returns Policy.
Age requirement
Vapoaus sells to adults aged 18 and over only. We can only discuss an order with the person who placed it, using the email address on that order.
Feedback
If you have a suggestion about the range, the website, or a delivery experience, our feedback form goes to the same team. We read every message.