Vape FAQ Australia — Common Questions Answered
Orders & Shipping
How long does shipping take?
All orders ship via Australia Post with tracking. Delivery typically takes 2 to 7 business days depending on your location. See our shipping guide for detailed timeframes.
How do I track my order?
A tracking number is emailed to you when your order is dispatched. Check your inbox and spam folder. Australia Post tracking updates are available through their website.
What if my order arrives damaged?
Contact us at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund according to our terms.
Products & Usage
Which vape should I start with?
The IGET Moon K5000 is our most recommended starter device. Compact, affordable, and available in 24 flavours. Read our beginner guide for more recommendations.
How many puffs equals one cigarette?
Roughly 10 to 15 puffs delivers a similar nicotine amount to one cigarette, but this varies. See our puff count guide for the full breakdown.
How do I know which nicotine strength to choose?
Match your strength to how much you smoke. Light smokers need lower strength. Heavy smokers need higher. Our nicotine strength guide covers this in detail.
How should I store my vape?
Room temperature, away from direct sunlight and heat. Never leave vapes in a hot car. Read our storage guide for complete care instructions.
Regulations
Is vaping legal in Australia?
Yes, with age restrictions (18+) and rules that vary by state. See our vape regulations guide for the full breakdown.
Can I buy vapes online in Australia?
Yes, from registered Australian retailers like Vapoaus. We stock authentic IGET, Alibarbar and KUZ products with tracked delivery. See our safe purchasing guide.
Brand-specific Questions
IGET vs Alibarbar vs KUZ — which is best?
Read our comprehensive three-way comparison, IGET vs KUZ head-to-head, and individual device reviews for the full picture.
Where can I see all available flavours?
Our flavour categories guide covers ice, fruit, dessert and drink profiles. Individual brand guides list every flavour: Alibarbar, IGET.